Dear Supervisory Managers and Friends,
In a diverse and busy workforce, we’re thankful for technology and 24/7 access to information. When it comes to adult learning and development, face-to-face training must never become obsolete. It behooves us to turn away from technology and leave our desks. The Association for Talent Development (ATD) tells us why in this excerpt from its website.
- Not everything can be taught by a computer!
Most of our problems don’t come from processes or technology, they come from each other. Soft skills—arguably the most missing skill set in the workforce—need human contact to be taught and learned effectively.
- Face-to-face training builds communication and interpersonal skills.
Simply being in a training room with other people builds communication and interpersonal skills. Learners need to build rapport, read people, share ideas, ask questions, listen effectively, negotiate, build trust and influence. One of the invaluable results of leadership training are the relationships you build and the network you form.
- Face-to-face training builds connections within teams.
Running a workshop whose attendees are all from the same team or division allows co-workers to get to know each other on a deeper and different level, as they hear each other’s stories, share experiences, and problem solve together. It’s even more effective if the team is geographically diverse, and people usually interact only by phone or email. Putting a face to the name often does more to build connection than anything else.
- Face-to-face training breaks down siloes.
When a workshop brings people together from across divisions, who may have never met or even know each other, the opportunities to break down siloes are endless. Plus it allows people to hear what’s happening in different parts of the organization, and how other divisions may have solved similar problems.
- People are more focused to learn if they get away from their “business as usual.”
Face-to-face training is an event that needs to be scheduled as time away from your desk or usual work—dedicated time to learn something new. With self-paced, online learning, people often choose to “fit it in” between tasks in a day or after hours. It’s like multi-tasking your training and we know that doesn’t work. When we change our environment from what we are used to, we are more alert. If that environment feels safe, non-threatening, and fun, our learning capacity is optimum and our minds are cleared to take in new information and skills. It keeps us from slipping into the same roles we play in our familiar environment.
- Magic is created when someone really sees you and gives you what you need.
A good friend once told me that my job as a facilitator is to create a safe space where serendipity can occur — those magic moments when something clicks and people get that “aha” feeling. I live for those moments. It is worthwhile if even just one person experiences that magic.
If you’d like to have a face-to-face workshop or experience with your team, contact me and let’s talk!
To read ATD’s full article, click here.